Overview
At Gulshan 2, customer satisfaction is our top priority. We take pride in the quality of our curtains and strive to ensure you are fully satisfied with your purchase. If, for any reason, you are not completely happy with your order, our Refund and Returns Policy is here to help.
Returns Eligibility
We accept returns under the following conditions:
- The item must be unused, unwashed, and in its original packaging.
- The return request must be made within 7 days of receiving your order.
- Custom-made or personalized curtains cannot be returned or exchanged, unless they are defective or incorrect.
Return Process
To initiate a return:
- Contact our customer service at [Your Support Email or Phone] within 7 days of delivery.
- Provide your order number, a brief description of the issue, and clear photos if applicable.
- Once approved, return the item to our address within 5 days. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds
- After inspecting the returned item, approved refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a defective or wrong item, please notify us within 48 hours of delivery. We’ll arrange a free replacement or full refund.r purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.